I want to talk to them and I'm letting them go if they can't offer a better deal. They should at least say something aside from a terse email saying we'll just go with the old plan you had. I'm not into that. I don't like their way of doing business and I'll find someone else. There is lots of competition.

This can't be compared to what you do with web customers. Web sites require real talent to set up, but pest control is a basic thing